FIGR8 does not currently offer refunds or exchanges under any circumstance. Due to COVID-19, we operate on a NO REFUNDS or EXCHANGE policy due to the nature of our business & safety and well-being of our customers & staff. However, we are still available to support you. Please make sure you take this into consideration before placing your order.
Cancellations:
You can cancel your order on the same day drop us an email at info@fiigr8.com. (if your order is still in our possession and not yet dispatched) In case you cannot inform us on time and the order is already dispatched.
Please be advised once our shipping process has been fulfilled, we cannot change or cancel an order.
If a refund is for any damaged parcels, the refund will not take place before the shippers provide us with their feedback of the investigation. In case of any refund, the amount can only be refunded to the same credit/debit card used to make the purchase. If a refund is based on a faulty product covering a manufacturer’s warranty, the refund will not occur before getting feedback from the manufacturer. Please be advised, we reserve the right to deny returns that do not meet our return policy and thus will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.